General terms and conditions of sale

Access to the shop is restricted to people aged 16 or over. The Customer confirms their age before accessing the shop and guarantees that their statement is accurate. On pick-up, a valid physical ID may be required if there is any doubt. A photograph or digital copy on a phone is not accepted as proof. Without proof, the order is not handed over and is not refunded. Distilled beverages are not sold online: they are only sold at the restaurant, to adults, after an ID check.

Products are described as accurately as possible. Images are not contractually binding (see section 3). Offers are valid while stocks last. Allergens and ingredients are listed on the product pages and on the labels. Beer contains cereals containing gluten (barley, wheat); Customers with allergies or intolerances should find out before ordering. Special beers and vintages may vary from one batch to another.

Prices are shown in Swiss francs (CHF), including VAT. [Where applicable: a deposit of CHF [amount] is charged on kegs and returnable containers, refunded when they are returned in good condition.] Les Brasseurs may change their prices at any time. The applicable price is the one displayed when the order is confirmed.

The Customer fills their basket, chooses the pick-up location and a time slot, checks their order and can correct any input errors before confirming it by clicking the confirmation button. The contract is concluded when the Customer receives the order confirmation email. The Customer must keep this email, which serves as proof of order. The language of the contract is French, German or English, depending on the browsing language chosen. Les Brasseurs keep the contract and make it available to the Customer on request.

Payment is due online when the order is confirmed, using the payment methods offered on the Site. Payments are processed by a third-party payment provider, which handles card data itself. Les Brasseurs do not have access to full card numbers. If payment is refused or fails, the order is not confirmed.

The Customer collects their order at the chosen location during the reserved time slot, presenting the confirmation email and, if requested, their ID. [An order not collected within [duration] after the end of the time slot is considered abandoned, without refund or postponement, to the extent permitted by law.] Les Brasseurs may limit the quantities handed over and refuse to hand over an order to a person who appears to be intoxicated.

The pick-up slots offered comply with the legal hours for the take-away sale of beer, which vary by canton. No pick-up is possible during the restricted periods below, even if the location is open. These hours may be changed by the authorities; the time slots displayed at the time of ordering are authoritative.

Once an order has been confirmed, it can no longer be cancelled or changed. Les Brasseurs prepare the order as soon as it is confirmed, and this rule is part of their approach to reducing losses and waste. Swiss law does not provide a general right of withdrawal for online purchases. The Customer’s rights in the event of a defect remain reserved, as do any goodwill gestures that Les Brasseurs may grant on an exceptional basis.

Products are supplied in accordance with their description and the requirements of Swiss food legislation. The Customer checks the order on pick-up. Any apparent defect must be reported immediately on site, and any hidden defect without delay upon discovery, to [contact address], with the order number and, if possible, photos (art. 201 CO). In the event of a proven defect, Les Brasseurs will replace or refund the product, at their discretion, within the limits of the law. Craft beers evolve over time and must be stored as indicated on the label and consumed before the date shown. Les Brasseurs accept no liability in the event of improper storage or consumption after the date shown, to the extent permitted by law.

If an ordered product turns out to be unavailable, Les Brasseurs will inform the Customer as soon as possible and offer an equivalent product or a refund of the price paid. Les Brasseurs are not liable for delays or failure to perform due to force majeure (in particular weather events, strikes, decisions by the authorities, technical failures or health incidents).

To the extent permitted by law, the liability of Les Brasseurs is limited to the price of the order concerned. This limitation does not apply in cases of wilful misconduct, gross negligence, personal injury or mandatory liability under the Product Liability Act.

These provisions are governed by Swiss law, excluding its conflict-of-law rules and the Vienna Convention on Contracts for the International Sale of Goods. Subject to the mandatory places of jurisdiction provided by law in favour of consumers (art. 32 CPC), the exclusive place of jurisdiction is [Geneva]. If any provision is void or unenforceable, the other provisions remain in force.